Privacy Policy

Legal

Effective Date: Feb 8, 2025

Mc'larry Express Inc. ("we," "our," or "us") is committed to protecting the privacy and personal information of our clients, customers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our logistics, delivery, warehousing, and related services, as well as through our website at www.mclarryexpress.com.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada. Where our services involve the personal information of individuals in the EU or UK, we also observe the principles of the General Data Protection Regulation (GDPR) as applicable.

1. Information We Collect

We collect personal information that is necessary to provide our services and operate our business.

1.1 Contact & Account

Full name and business name
Mailing and delivery addresses (sender and recipient)
Email address and telephone number
Account login credentials (where applicable)

1.2 Shipment & Logistics

Pickup and delivery addresses
Package descriptions, dimensions, and declared value
Shipment tracking data and delivery history
Signature and proof-of-delivery information
Special handling instructions

1.3 Billing & Payment

Billing address and invoicing details
Payment method information (processed securely through third-party payment processors)

1.4 Website & Technical

IP address and browser type
Pages visited and time spent on the site
Cookies and similar tracking technologies
Device and operating system information

1.5 Communications

Messages submitted through our contact form
Email correspondence with our team
Feedback, reviews, and testimonials

2. Lawful Basis for Processing Personal Information

We process personal information only where we have a lawful basis to do so. Depending on the context, that basis may include:

Contract performance — processing is necessary to fulfill a delivery, warehousing, or freight contract with you or your organization
Consent — you have provided express consent for a specific purpose, such as receiving marketing communications
Legal obligation — processing is required to comply with applicable laws, regulations, or government orders
Legitimate interests — processing is necessary for our legitimate business interests (fraud prevention, network security, service improvement) where those interests are not overridden by your privacy rights

Where we rely on consent, you have the right to withdraw it at any time by contacting us using the details in Section 10.

3. How We Use Your Information

To arrange, manage, and complete delivery, warehousing, and freight services
To process payments and issue invoices
To provide real-time shipment tracking and delivery updates
To communicate with you regarding your orders, quotes, or inquiries
To maintain and improve our website, platforms, and services
To comply with legal obligations and resolve disputes
To prevent fraud and ensure the security of our operations
To send service-related or promotional communications where you have consented

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances.

4.1 Service Providers

We may disclose information to trusted third-party service providers who assist in delivering our services — including dispatch and tracking platforms (such as DispatchTrack), payment processors, IT and hosting providers, and freight partners. These providers are contractually required to protect your information and use it only for the purposes we specify.

4.2 Delivery Recipients

Where required to complete a delivery, we will share relevant shipment details (such as sender name and contact information) with the designated recipient.

4.3 Legal Requirements

We may disclose personal information if required by law, court order, or government authority, or where disclosure is necessary to protect our rights, prevent fraud, or ensure safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the successor organization, subject to equivalent privacy protections.

5. Consent

We collect, use, and disclose personal information with your knowledge and consent. By engaging our services or submitting information through our website, you consent to the practices described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us. Note that withdrawal may affect our ability to provide certain services.

6. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve user experience, analyze site traffic, and support functionality. You may disable cookies through your browser settings; however, doing so may limit certain features of our website.

We may also use third-party analytics tools (such as Google Analytics) that collect anonymized usage data to help us understand how visitors interact with our site.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Shipment and transaction records are generally retained for a minimum of seven (7) years in accordance with applicable tax and commercial regulations. When information is no longer required, we securely destroy or anonymize it.

8. Security and Breach Notification

8.1 Security Safeguards

We implement reasonable administrative, technical, and physical safeguards to protect against unauthorized access, loss, misuse, or disclosure — including secure server infrastructure, access controls, and encrypted data transmission where applicable.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. We are committed to promptly addressing any breach in accordance with applicable laws.

8.2 Breach Notification

In the event of a privacy breach that creates a real risk of significant harm, Mc'larry Express Inc. will:

Notify the Office of the Privacy Commissioner of Canada (OPC) as soon as feasible, and no later than 72 hours after becoming aware of the breach, per PIPEDA's Breach of Security Safeguards Regulations
Notify all affected individuals directly and as promptly as circumstances allow
Maintain a record of all breaches involving personal information, regardless of whether notification is required

Breach notifications will include a description of the breach, the type of information involved, steps taken or planned to contain or mitigate the breach, and steps affected individuals can take to protect themselves.

9. Your Rights

Under applicable Canadian privacy legislation, you have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate or incomplete information
Withdraw consent to the collection or use of your information (subject to legal limitations)
Ask questions about our privacy practices and how your information is managed
File a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca)

We will respond to requests within 30 days, or notify you if additional time is required, in accordance with our legal obligations.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Company	Mc'larry Express Inc.
Email	[email protected]
Phone	343-488-3330
Website	www.mclarryexpress.com

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the revised policy on our website with an updated effective date. Continued use of our services after any changes constitutes acceptance of the updated policy.